Hosted Fax

 By: Yesenia Villagran, Project Manager

Hosted Fax is a solution that we have been rolling out to many of our customers as it’s incredibly easy to send and receive faxes either using a web-based portal, or through your email, and is much more cost-effective than traditional POTS lines. This solution can work for you regardless of whether you’re using a hosted, on-premise, or even a competitor’s voice product. Existing phone numbers can be ported into our Hosted Fax solution, and new numbers can be requested as well.

Below are the instructions on how to use the Hosted Fax solution via the portal or Outlook:

User Login:

Using your Browser type in the URL address below.

URL: http://portal.myhostedfax.com

Your username and password will be sent to you in an e-mail. The e-mail will look like this below.

Hello,

Please find your fax account login credentials below:
Username: NEW USER
Password: ^wxTir8rg2z(s

You will need to provide these credentials to login with any fax client you are using.
Log into the web portal here: http://myhostedfax.com
Note: for security reasons, you may be required to change this password. Simply login using the Web Client and follow the instructions (if applicable).

You will be asked to change your password the first time you login.

This is the screen you will see once you have successfully logged in for the first time.

 To compose a fax, click on the Compose Fax button as shown above.

 Fill in the Recipient information especially the FAX number to where the fax is going to.

You can add a subject for the fax.

Add any comments that would like about the fax or document(s) you are sending.

All this information will be transformed on to the Fax Cover sheet.

To add attachments, click on the Browse button and it will take you to your desktop File Explorer. You can choose from here which documents and attachments you would like to add.

Once you have completed filling in the information and adding attachments you can click on the Submit Button at the top to send your fax.

Once you have submitted your fax you will get this screen that will tell you if the fax has successfully been submitted and delivered. If the Recipient is not in your contacts it will ask you if you would like to add them.

You can check all of your previous sent faxes by going to the Outbound History button. You can also see all of your Inbound faxes in the Inbound button.

To send a fax through Outlook do the following:

Sending outbound Hosted Fax is incredibly easy; simply open your email client and in the “to” field of the email client enter the telephone number you are faxing to, and add @myhostedfax.com. Example, if you wanted to send a Hosted Fax to 847-777-7777  you’d send “to” 8477777777@myhostedfax.com, add the file(s) you wish to fax me and hit send. You don’t even need a subject line as it’s a fax you are sending.

Inbound faxing will go to directly to your inbox.

If you have any questions about Hosted Fax, please contact your CCC Technologies Representative or call our 100% U.S based Care Center at 847.427.2365 any time day or night.