CCC Technologies Ask the Expert

By: Danny Poull, V.P. Network Operations Center Running business continuity and disaster recovery scenarios and exercises are nothing new to the CIO. It can be easy to get overwhelmed with these exercises, and one should break it down and take it one step at a time. Following this rough guideline below, you will be able to run the exercise for your own company, and also get you the data to support your conversation with management.  At the end of the day, you need to be to realistic with management, so they understand the risk and recovery before an emergency and not after. The first place you want to start is with RTO (Recovery Time Objective). The best way to figure this out, is to break down IT by application or system. For example, one organization might have Office365 for email, a Fileshare with Quickbooks, a CRM for sales, and a SQL application for production/operations. You need to look at the items individually. Application RTO Office365...

The CCC Process Through the Eyes of a Project Manager Kevin Jermyn, Sr. Project Manager Originally shared June 12, 2018 CCC Technologies successful upgrades/Migrations in the Avaya CM world all start with developing a project plan with emphasis on minimum risk to customer and end user. To start, CCC Account Executives and Design Engineers engage the Project Manager, Lead Engineer, and the VP of operations once the design and customer needs are realized and developed.  We collaborate with design changes to maximize flexibility and minimize risk, which allows for less down time for the customer.  Most designs will end up with new equipment or the customer moving to a virtual environment; some with a mix of both. Once a project is in house, the PM and Engineer discuss deploying the solution. We look at multiple sites or single sites with the same savvy. Whether new servers or virtual servers, the key is to stand up the new servers/gateways with the existing env...